Kylie Johnson, mum of tragedy-struck Pheobe Bishop, has had a gutful of rumours swirling online about her business. Her company, Smiley’s Support Services in Gin Gin, Bundaberg, was wrongly accused of profiting from Pheobe’s death and operating without NDIS registration.
Kylie hit back, saying the business is registered for all support levels, passed its latest audit in June 2024, and is not closing—despite waitlists in some areas. With 23 years of experience, she’s no overnight jumper.
Rumours vs Reality: Smiley’s Support Services
| Claim | Online Rumour | Kylie Johnson’s Response |
|---|---|---|
| NDIS Registration | “Not registered, exploiting Pheobe” | Registered since start; approved for all support levels; passed June 2024 audit |
| Business status | “Shutting down after Pheobe’s death” | Still operating with waitlists; no intention to close |
| Professional experience | “Recent starter in disability care” | 23 years in care: from cleaner to aged-care units, now business owner |
| Exploiting her daughter | “Using tragedy to gain financially” | Called it “cruel” and “disappointing industry behaviour” |
| Pheobe’s disability | Not widely known | Confirmed that the 17‑year‑old lived with a disability |
Mum’s Message & Community Support
Kylie’s message hits hard:
“Imagine people from your own industry using this tragedy to benefit themselves?”
Despite private grief, she’s defending her integrity: company still runs, staff are committed, and the community’s support is appreciated—especially shout-outs to Wade from Smithie’s Karaoke for helping with candlelight vigils.
Johnson also spoke up about Pheobe living with a disability—choosing not to define her, but showing pride in her daughter’s resilience:
“Phee never let [her disability] define her.”
The Broader Picture
- NDIS provider standards: Smiley’s is officially registered (ACN: 660269232) and holds a physical Gin Gin office.
- Family tensions: An aunt publicly challenged claims of disability, but Kylie defended family privacy and focused on justice.
- The tragedy: Pheobe, 17, went missing May 15; remains were found June 6. Two housemates now face murder charges.
Aussie Takeaway
When grief meets gossip, someone’s gotta set the record straight. Kylie Johnson is not only grieving a daughter, but standing up in public defence of her name, her business, and her legacy in care. She proves that dedication—not drama—fuels Smiley’s.
What Happens Now?
- Smiley’s remains open and working within NDIS compliance.
- Family grieves, while seeking justice in court.
- Representation of vulnerable youth is under scrutiny statewide.
Kylie’s fight is for her daughter’s dignity, the future of her business, and for anyone out there wrongly dragged by rumours.
